Abstract Purpose: Despite the general recommendation of using a combination of multiple criteria for research assessment and faculty promotion decisions, the raise of quantitative indicators is generating an emerging trend in Business Schools to use single journal impact factors (IFs) as key (unique) drivers for those relevant school decisions. This paper aims to investigate the effects of using single Web of Science (WoS)-based journal impact metrics when assessing research from two related disciplines: Business and Economics, and its potential impact for the strategic sustainability of a Business School. Design/methodology/approach: This study collected impact indicators data for Business and Economics journals from the Clarivate Web of Science database. We concentrated on the IF indicators, the Eigenfactor and the article influence score (AIS). This study examined the correlations between these indicators and then ranked disciplines and journals using these different impact metrics. Findings: Consistent with previous findings, this study finds positive correlations among these metrics. Then this study ranks the disciplines and journals using each impact metric, finding relevant and substantial differences, depending on the metric used. It is found that using AIS instead of the IF raises the relative ranking of Economics, while Business remains basically with the same rank. Research limitations/implications: This study contributes to the research assessment literature by adding substantial evidence that given the sensitivity of journal rankings to particular indicators, the selection of a single impact metric for assessing research and hiring/promotion and tenure decisions is risky and too simplistic. This research shows that biases may be larger when assessment involves researchers from related disciplines - like Business and Economics - but with different research foundations and traditions. Practical implications: Consistent with the literature, given the sensibility of journal rankings to particular indicators, the selection of a single impact metric for assessing research, assigning research funds and hiring/ promotion and tenure decisions is risky and simplistic. However, this research shows that risks and biases may be larger when assessment involves researchers from related disciplines - like Business and Economics - but with different research foundations and trajectories. The use of multiple criteria is advised for such purposes. Originality/value: This is an applied work using real data from WoS that addresses a practical case of comparing the use of different journal IFs to rank-related disciplines like Business and Economics, with important implications for faculty tenure and promotion committees and for research funds granting institutions and decision-makers.

RESUMO Este artigo apresenta os resultados de um estudo sobre a percepção da qualidade de publicações latino-americanas de negócios com base nas avaliações de importantes especialistas - docentes de alto nível com conhecimento de pesquisas latino-americanas e publicações científicas. Quarenta e cinco publicações foram incluídas no estudo. As pontuações mais elevadas em qualidade percebida foram obtidas por Academia (CLADEA - Uniandes), RAE (Fundação Getulio Vargas), e Innovar (Universidad Nacional de Colombia). Quando a qualidade percebida foi ponderada pelo conhecimento (awareness), Academia, LABR-Latin American Business Review (University of San Diego - Coppead), e Innovar tiveram as maiores pontuações. Os resultados complementam um estudo recente realizado por Ruiz-Torres, Penkova, e Villafane (2012) focado em publicações de administração publicadas em espanhol. A análise dos resultados sugere que a linguagem e a marca exercem efeito sobre a percepção da qualidade da publicação. São apresentadas também implicações para editores, comitês responsáveis por promoções de docentes e verbas de pesquisa, e autores.

ABSTRACT This article presents the results of a study on the perception of quality of Latin American business journals based on the judgment of relevant experts - senior professors with knowledge of Latin American research and journals. Forty-five journals were included in the study. The highest perceived quality scores were given to Academia (CLADEA - Uniandes), RAE (Fundação Getulio Vargas), and Innovar (Universidad Nacional de Colombia). When perceived quality was weighted by awareness, Academia, LABR-Latin American Business Review (University of San Diego - Coppead), and Innovar had the highest scores. Results complement a recent study by Ruiz-Torres, Penkova, and Villafane (2012) that focused on management journals published in Spanish. Analysis of results suggests that language and branding have an effect on the perception of journal quality. Implications for editors/publishers, tenure, promotion, research grant committees, and authors are provided.

RESUMEN Este artículo presenta los resultados de un estudio sobre la percepción de calidad de revistas latino-americanas de negocios basada en las evaluaciones expertos - acadêmicos de alto nível con conocimiento de la investigación y publicaciones científicas en Latinoamérica. Cuarenta y cinco revistas fueron incluídas en el estúdio. Las evaluaciones más altas en calidad percibida lãs obtuvieron Academia (Cladea - Uniandes), RAE (Fundação Getulio Vargas), e Innovar (Universidad Nacional de Colombia). Cuando la calidad percibida fue ponderada por el conocimiento (awarenes) Academia, LABR- Latin American Business Review (University of San Diego - Coppead), e Innovar tuvieron las puntuaciones más altas. Los resultados complementan un estudo reciente realizado por Ruiz-Torres, Penkova y Villafane (2012) enfocado en las revistas de administración publicadas en español. El análisis de los resultados sugiere que el lenguaje y que la marca ejercen un efecto sobre la percpeción de calidad percibida de las revistas. Adicionalmente se presentan implicâncias para editores, comitês responsables de promociones de profesores, comitês de investigación, y para autores.

El propósito de este artículo es analizar empíricamente la relación confianza-compromiso en el contexto de la banca en internet. Para lograr este objetivo, se aplicó una encuesta telefónica a un grupo de clientes de la banca en internet en Chile y se analizó detalladamente la estructura dimensional de la confianza. Por medio de un modelo de ecuaciones estructurales se pudo comprobar el efecto positivo y directo que tiene la confianza sobre el compromiso en el contexto de estudio. Además, se pudo determinar que la confianza en la banca en Internet tiene una estructura multidimensional constituida por la honestidad, benevolencia y competencia. Estos resultados otorgan a los bancos un conocimiento respecto a cuáles son los factores que deben gestionar para lograr el compromiso de los clientes que realizan transacciones a través de internet, principalmente en un contexto latinoamericano.

The purpose of this article is to empirically analyze the trust-commitment relationship in the context of internet banking. To achieve this objective, a telephone survey was applied to a group of internet banking clients in Chile, and the dimensional structure of trust was deeply analyzed. Through a structural equation model, the positive and direct effect of trust on commitment was proven in the context of the study. Furthermore, it could be determined that trust in internet banking has a multidimensional structure constituted by honesty, benevolence and competence. These results give the banks knowledge about what factors must be managed in order to achieve commitment from the customers who make internet transactions, mainly in a Latin American context.

Los investigadores de marketing constantemente han estudiado los mercados formales (e.g., supermercados, tiendas por departamento). Sin embargo, pocos estudios de marketing han investigado a los mercados informales (e.g., mercados de las pulgas). Adicionalmente, estos pocos estudios han sido efectuados en países desarrollados. El objetivo principal de este artículo es identificar los atributos relevantes de los mercados de las pulgas para los compradores latinoamericanos. En este trabajo el mercado de las pulgas más visitado en Chile es analizado. Los autores concluyen que los compradores intensivos en mercados de las pulgas consideran al mercado de las pulgas como un lugar agradable para comprar (e.g., servicio amigable), que ofrece una amplia variedad de bienes (e.g., gangas, antigüedades, productos discontinuados) y bajos precios; mientras que los compradores menos intensivos tienen inquietudes acerca de los productos (baja calidad), de los servicios (informalidad, suciedad, bajas garantías) y de los problemas éticos (evasión de impuestos, bienes robados) asociados a los mercados de las pulgas. Estos resultados sugieren que los mercados de las pulgas no compiten directamente con los mercados formales.

Marketing researchers have constantly studied formal markets (e.g., supermarkets, department stores). However, few marketing studies have investigated informal markets (e.g., the flea markets). Additionally, these few studies have taken place in developed countries. The main objective of this article is to identify the relevant attributes of flea markets for Latin American shoppers. In this work, the most frequented flea market in Chile is analyzed. The authors concluded that heavy flea market shoppers considered the flea market to be an enjoyable place to shop (e.g., friendly service), offering a wide variety of goods (e.g., bargains, antiques, discontinued products) and low prices; while light shoppers had misgivings about the products (low quality), the services (informality, dirtiness, low guarantees) and ethical problems (tax evasion, stolen goods) associated with flea markets. These results indicate that flea markets do not compete directly with the formal markets.

Dada la alta penetración de las marcas privadas en Europa, uno esperaría encontrar un similar éxito en América Latina. Sin embargo, éste no es el caso. Un perfil detallado de los compradores de marcas privadas puede ayudar a los detallistas a mejorar la posición de sus marcas privadas en el mercado y ofrecer explicaciones del porque las marcas privadas no han sido exitosas en América Latina. El principal objetivo de este artículo es examinar cómo once variables psicográficas de los compradores determinan la compra de marcas privadas. Usando análisis discriminante, fue evaluada la importancia relativa de cada variable psicográfica para explicar la compra de marcas privadas. Los resultados muestran que la conciencia por el precio, el riesgo social percibido en las marcas privadas y la presión por el tiempo son las variables que mejor determinan la compra o no compra de marcas privadas.

Given the high penetration of private labels in Europe, one would expect similar successes to be found in Latin America; however, this is not the case. An accurate profile of private label customers may assist retailers in improving the position of private labels in the market and offer insights into why private labels have fared relatively poorly in Latin America. The main objective of this article is to examine how eleven psychographic variables determine private label purchases. Using discriminant analysis, the relative importance of each psychographic variable in explaining private label purchase was assessed. The results show that price consciousness, social risk perceived in the private labels and time pressure are the variables that better determine private label purchases.